Cranford is a small English town dominated by a self-contained sisterhood of gentlewomen who uphold strict codes of gentility despite limited means.
Through episodes—Captain Brown and his family, the conjuror Signor Brunoni, and the collapse of the Town and County Bank that ruins Miss Matilda Jenkyns—the book examines etiquette, petty quarrels and the spontaneous solidarity that sustains the community.
Miss Matty ultimately finds a modest livelihood selling tea, her brother Peter returns from India, and Cranford’s social harmony is restored.
Anna is forced into marriage with the charming but cruel M. de la Tourelle, discovers his leadership of a murderous gang at Les Rochers, witnesses a killing and flees by night with her devoted maid Amante.
As fugitives she bears a child, Amante is later slain, Anna marries Dr. Voss for protection, de la Tourelle is eventually captured and executed, and she learns her lover M. Lebrun’s true name: Maurice de Poissy.
Susan Dixon, a stern but devoted Westmorland farmer’s daughter, vows on her dying mother’s charge to protect her fragile brother Willie and becomes engaged to Michael Hurst. William’s death and a fever leave Willie mentally impaired; Michael demands Willie be removed as a condition of marriage, Susan refuses, Michael deserts and later marries another, and Willie dies after years of violent fits, leaving Susan solitary and parsimonious. In a late storm Susan rescues a mortally-wounded Michael, who dies despite her care, and she ultimately shelters his widow and children at Yew Nook, finding some comfort in her last years.
At Hanbury, debates about class, trade and dissent—led by Miss Galindo’s defence of a baker and of Baptists—clash with Lady Ludlow’s sense of propriety over Captain James’s engagement to the baker’s daughter.
The narrator prepares to leave for health reasons; subsequently Mr. Gray marries Bessy, Lady Ludlow shows unexpected graciousness to common visitors, and eventually both she and Mr. Gray die, their line continued by Reverend Henry Gregson as vicar.
Mr. Hale’s sudden death, the collapse of Frederick’s chance of exculpation, and Margaret’s remorse over a past lie—compounded by the unexpected death of her friend Mr. Bell—leave her prostrate and longing for explanation.
Removed to her aunt’s house in London and made a residuary legatee, she finds the ease of fashionable life hollow while following Milton news, notably Mr. Thornton’s business ruin.
When Margaret offers practical help for Thornton’s predicament the tension breaks into a tender reconciliation: mutual confessions follow and a prospect of union is set before them.
Mr Farquhar, convinced of Richard’s guilt, removes him from the partnership and places him in a guarded post in Glasgow, while family relations with Mr Bradshaw alternate between estrangement and tentative reconciliation. Ruth Denbigh volunteers as matron during a typhus epidemic, nurses the fevered—including Mr Donne (alias Bellingham)—contracts the disease and dies. Mr Donne offers to provide for Ruth’s son Leonard but Mr Benson refuses the offer on principle; the town publicly honors Ruth’s sacrifice and assumes care of the boy.
Maggie Browne, a gentle moorland girl loved by the wealthy Buxtons, becomes engaged to Frank while her brother Edward’s vanity, extravagance and eventual forgery bring scandal and Mr. Buxton’s hostile interference. To save Edward Maggie sacrifices her prospects and sails with him to America; a shipboard fire separates them—Edward is lost and Maggie is miraculously rescued by Frank—leaving a tale of class friction, moral trial and self‑sacrifice.
An old lawyer narrates the tangled history of Starkey Manor: Bridget Fitzgerald, who lost her daughter Mary after the seductions and misdeeds of an English officer (Gisborne), cursed the man when he needlessly shot her dog and then wandered in vain to find her child. Years later Mary’s granddaughter, Lucy Gisborne, is tormented by a malignant double that alienates everyone; the narrator falls in love with her and uncovers the family story and the curse’s origin. Bridget, having become Sister Magdalen, at last makes full confession and penance and dies proclaiming the curse lifted, freeing Lucy.
A Hollingford scandal about Molly Gibson’s secret meetings with Mr. Preston brings gossip and social chill, while Cynthia’s flirtations and refusals entangle her with several suitors and lead her to break off her engagement to Roger Hamley.
Osborne Hamley’s sudden death reveals a secret marriage and child; the French widow Aimée arrives, the Squire is prostrated, and Molly nurses the family, gaining their gratitude.
Roger returns from Africa, grows attached to Molly, and—though Mrs. Gaskell died before finishing the novel—the editor states her intention that Roger and Molly marry.